KatzDownload.com

172.46 MB | 00:05:27 | mp4 | 1280X720  | 16:9
Genre:eLearning |Language:English

Files Included :
01 - Leveraging AI in contact centers  (3.37 MB)
02 - The promise of AI to solve customer service gaps  (9.51 MB)
03 - What is a change management program  (8.15 MB)
01 - Why AI and why change management  (9.93 MB)
02 - The use cases of AI in the contact center  (16.31 MB)
03 - What is agent experience  (11.35 MB)
04 - How to implement AI in the contact center  (9.57 MB)
01 - Assessing organizational readiness  (15.15 MB)
02 - Key elements of change management in the contact center  (9.98 MB)
03 - Training and upskilling staff for AI adoption  (15.31 MB)
04 - Engaging high performing agents to coach others  (9.81 MB)
01 - Continuous improvement of AI in the contact center  (15.87 MB)
02 - Where does AI belong to help contact center agents  (9.38 MB)
03 - KPIs for AI in the contact center  (13.91 MB)
04 - Gathering feedback for continuous improvement  (10.74 MB)
01 - Next steps  (4.05 MB)